IT Service Desk Analysts are available via phone, email, remote desktop control, MS Teams, as well as through the IT Services Portal during the following support hours:
Abbotsford G131 - Walk-ins, Email, Phone, Chat, Student Device Repair (by appointment only)
- Mon-Fri: 8 AM - 8 PM
- Saturday: 8 AM - 4 PM
- Mon-Fri: 8 AM - 8 PM
- Saturday: 8 AM - 4 PM
Sunday & Statutory Holidays
Contact Us
For general help, submit a ticket by clicking here or click the "Contact the IT Service Desk" button.
For a specific request, search the IT Services Portal and submit the request through the service that is needed (e.g., services for accounts and access).
You can also reach the IT Service Desk via phone and in person:
Phone: 604-864-4610
Toll-free: 1-888-504-7441, ext. 4610
Walk-Ins: Abbotsford G131 and CEP A0006
IMPORTANT: Walk-ins please JOIN THE VIRTUAL LINE via the QLess app.
Join the Virtual Line
You can now join the virtual line and wait where you want. Join the line for walk-up, eduroam wifi support, password, and login assistance, as well as student device support.
Ways to join the line:
Text these letters to communicate with us while you wait for your turn:
- S - Check your status – Use this command when you want an update of your wait time and place in line.
- H - Request for help – Use this command to get additional assistance
- L - Leave the line – Use this command when you need to exit a particular queue
- M - Request more time – Use this command to request additional time if you can't be in the area.
- N# - Notify me in XX minutes – Use this command to let QLess know when to send an alert
- W - Switch – Use this command to switch from text to voice call updates
- J - Re-join – Use this command to re-join the line if you accidentally leave the queue
When it's your turn:
- Receive a notification – As your turn approaches, you will receive a notification via text
- Head to the IT Service Desk– Go to the IT Service Desk, Abbotsford G131, CEP A0006
- Take your turn – When it's your turn you will get a text with more details
Students can schedule an appointment for:
- PC or Apple/Mac hardware repair
- Support for Android and iOS mobile devices
- Cell/tablet screen repair
- Data recovery
- Upgrade or installation of software
- Virus or malware removal
- Technical advice
Students must bring their valid Campus Card ID for validation to their appointment and also ensure that they are eligible for the service as a UFV Student*.
Follow the link to book your one-hour appointment slot Monday, Wednesday, and Thursday between 8 am-4 pm. Appointment are not available from 12 pm-2 pm. Alternatively, use the Qless App from your mobile device (instructions above) to book your appointment.
*UFV Student
Student must be registered in the current semester and have paid the SUS IT Service fee on their current term account balance. This can be verified from within myUFV as shown below. This service is not currently available for Continuing Education students. The Student Device Support (SDS) program is operated by IT Services and funded by the SUS IT Service Fee.
