Get Support
Phone: 604-864-4610 Toll-free: 1-888-504-7441, ext. 4610
Walk-Ins: Abbotsford G131 and CEP A1108
Faculty: Report an Urgent Issue
Call the Service Desk at 1-888-504-7441, ext. 4610 and select 1 for priority queuing. Mention your name, class, and location. A member of the Service Desk team will assist you as soon as possible.
Overview
The IT Service Desk is your first point of contact for any IT-related support. Whether you're a student, staff member, or faculty, we’re here to help. You can reach our support team by phone, email, in person, or by submitting a support ticket. Our IT Services team is dedicated to supporting the UFV community. For any assistance, please contact the IT Service Desk:
For general help, submit a ticket below or by clicking the "Contact the IT Service Desk" button.
Submit a Ticket
For a specific request, visit the IT Services Portal and search our service catalogue for the service that is needed (e.g., services for accounts and access).
See Service Catalogue
Something broken? If you are having problems or something isn't working right, report an issue or outage relating to a UFV service or system.
Report an issue
For self-service, browse the Knowledge Base for helpful articles or search for solutions to common issues:
Search the Knowledge Base
For student device support, students can schedule an appointment with our Service Desk for assistance with personal devices such as mobile phones, laptops and/or tablets:
Student Device Support
The IT Service Desk can be reached by phone during support hours at:
The IT Service Desk team is available to assist you by phone, email, remote desktop control, MS Teams, and through the IT Services Portal during the support hours below:
Abbotsford
33844 King Rd
Building G | Room 131
Map and Directions
OPEN: Monday to Friday: 8 am-8 pm (Winter & Fall Semester)
Monday to Friday: 8 am-4:30 pm (Summer Semester)
OPEN: Saturday: 8 am-4 pm
CLOSED: Sunday and Statutory Holidays
Chilliwack
45190 Caen Avenue
Building A | Room 1108
Map and Directions
OPEN: Monday to Friday: 8 am-8 pm (Winter & Fall Semester)
Monday to Friday: 8 am-4:30 pm (Summer Semester)
OPEN: Saturday: 8 am-4 pm
CLOSED: Sunday and Statutory Holidays
Using QLess, a virtual queue system for IT Service Desk, students and employees no longer need to wait in line in person for IT Service.
Once you join the virtual line, wait where you want and IT support will notify you when you are next in line for service.
Choose one of four ways to join the virtual line:
Download and use the QLess app
Search for 'QLess' in your iOS app store or Android Google Play store:
- Enter UFV in the location search bar.
- Click on 'Join Now' and enter your cell phone number, first name and last name.
- Select type of services you are looking to receive.
- Enter your UFV Student or Employee number.
- Check your live estimated wait time, your place in line and text updates.
- Report to the next available IT Service Desk Analyst when they are ready to see you.
Text a keyword to join
Choose a location:
Abbotsford IT Service Desk Queue:
Text UFVIT to 604-265-8123
Chilliwack (CEP) IT Service Desk Queue:
Text UFV cep to 604-265-8123
- Enter your full name.
- Receive text notifications about your place in line.
- Report to the next available IT Service Desk Analyst when they are ready to see you.
Scan a QR Code
Use your mobile phone to scan a QR code below:
Abbotsford IT Service Desk Queue:
Chilliwack (CEP) IT Service Desk Queue:
- Enter your information, cell phone number and Student or Employee number.
- Select a type of service.
- Text updates will be sent when Service Desk is ready to see you.
In person at a kiosk
Join the line at an IT Service Desk location:
- Enter your first name, lastname and cell phone number.
- Enter your UFV Student or Employee number.
- Select type of services you are looking to receive.
- Your spot will be held in line.
- Receive a text message confirmation.
- Receive updates to let you know when you have reached the front of the line.
- Report to the next available IT Service Desk Analyst when they are ready to see you.