Restore Collaborate Ultra Recording


Collaborate Ultra session recordings that are more than one year old are removed from the system to ensure that we stay within our file storage allotment. 

Use this service to request restoration of a Collaborate Ultra session recording that has been removed from the system.  Recordings can be retrieved from 2019 onwards. 

TIP:  If you need to keep a session recording past one year, download the recording from Collaborate Ultra and upload the recording into the Kaltura media repository. 

Information Required

UFV faculty can complete the Restore Collaborate Ultra Recording request form to request the restoration of a Collaborate Ultra session recording that has been removed from the system.  Please provide the following information when filling out the form: 

  • Course ID / course name
  • Session name
  • Session date and time
  • Additional comments


Click on the "Restore Collaborate Ultra Recording" and complete all required fields on the form.


Contact the IT Service Desk, or check the ticket status of your tickets in the Online Portal for updates.

Service Catalogue Entry

Service Name Restore Collaborate Ultra Recording                                                                                                                 
Service Users UFV Faculty
Description Request a restore of a Collaborate Ultra recording.
Features N/A
Category Learning Management System
Sub Category Collaborate Ultra
Supporting Services N/A
Service Owner Manager, Application Services
Business Owner Manager, Application Services
Authorized Requestors All UFV faculty can request this service
Request Process Submit the request form with all required fields.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 2 business days.
Requester Responsibility Enter all required fields on the form.  Provide all necessary details.  
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk.  Check the status of the ticket in the IT Services Portal.
Support Owner Manager, Application Services
Support Documentation IT Services Portal Knowledge Base 
Customer Costs N/A
Submit Restore Recording Request


Service ID: 2257
Fri 4/1/22 1:50 PM
Thu 4/14/22 1:40 PM