Overview
Collaborate Ultra session recordings that are more than one year old are removed from the system to ensure that we stay within our file storage allotment.
Use this service to request restoration of a Collaborate Ultra session recording that has been removed from the system. Recordings can be retrieved from 2019 onwards.
TIP: If you need to keep a session recording past one year, download the recording from Collaborate Ultra and upload the recording into the Kaltura media repository.
Information Required
UFV faculty can complete the Restore Collaborate Ultra Recording request form to request the restoration of a Collaborate Ultra session recording that has been removed from the system. Please provide the following information when filling out the form:
- Course ID / course name
- Session name
- Session date and time
- Additional comments
Instructions
Click on the "Restore Collaborate Ultra Recording" and complete all required fields on the form.
Support
Contact the IT Service Desk, or check the ticket status of your tickets in the Online Portal for updates.
Service Catalogue Entry
| Service Name |
Restore Collaborate Ultra Recording |
| Service Users |
UFV Faculty |
| Description |
Request a restore of a Collaborate Ultra recording. |
| Features |
N/A |
| Category |
Learning Management System |
| Sub Category |
Collaborate Ultra |
| Supporting Services |
N/A |
| Service Owner |
Manager, Application Services |
| Business Owner |
Manager, Application Services |
| Authorized Requestors |
All UFV faculty can request this service |
| Request Process |
Submit the request form with all required fields. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
2 business days. |
| Requester Responsibility |
Enter all required fields on the form. Provide all necessary details. |
| Support Hours |
IT Service Desk business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the IT Service Desk. Check the status of the ticket in the IT Services Portal. |
| Support Owner |
Manager, Application Services |
| Support Documentation |
IT Services Portal Knowledge Base |
| Customer Costs |
N/A |