Course Restore / Recovery


Use this service to request recovery of accidentally deleted content (e.g., assignments, exams, materials) from a course or to restore a course that is no longer in your Course Modules. 

IMPORTANT:  Content from accidental deletions can be recovered if the deletion has occurred within the last 35 days. Backups of data are completed around 2:00 AM each day.  Restore of older courses can be completed if the CRN is known.  If you do not have the CRN, you can locate it through the timetable archives

Information Required

UFV faculty can complete the Course Restore / Recover request form to request a course restore or recovery of deleted items.  Please provide the following information when filling out the form: 

  • Course ID / course name
  • Time content was deleted (if applicable)
  • Additional Comments


Click on the "Submit Course Restore / Recover" and complete all required fields on the form.


Contact the IT Service Desk, or check the ticket status of your tickets in the Online Portal for updates.

Service Catalogue Entry

Service Name Course Restore / Recover                                                                                                                  
Service Users UFV Faculty
Description Request a course restore or recovery of deleted course content.
Features N/A
Category Learning Management System / myclass (Blackboard)
Sub Category myclass (Blackboard) Service Requests
Supporting Services N/A
Service Owner Manager, Application Services
Business Owner Manager, Application Services
Authorized Requestors All UFV faculty can request this service
Request Process Submit the Course Restore / Recover request form with all required fields.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 2 business days.
Requester Responsibility Enter all required fields on the form.  Provide all necessary details.  
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk.  Check the status of the ticket in the IT Services Portal.
Support Owner Manager, Application Services
Support Documentation IT Services Portal Knowledge Base 
Customer Costs N/A
Submit Course Restore / Recovery Request


Service ID: 2253
Wed 3/30/22 4:08 PM
Thu 4/14/22 1:40 PM