5212/5312/53xx Mitel IP Phones - Call History

Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls.

Viewing Call History

  1. Press the History key. The total number of missed calls is shown in brackets, and new missed calls are marked with an asterisk (*).
  2. Browse missed calls:
    • Press * or the Yes softkey.
    • Use the UP and DOWN keys to scroll through the list.
  3. View answered or outgoing calls:
    • Press # or the No softkey (once for Answered, twice for Outgoing).
    • Use the UP and DOWN keys to scroll through the list.
  4. View call details:
    • Press # or the Options softkey to see the number.
    • On the Options screen, press * or the Details softkey to see the number.
    • Press # or the Next softkey to see the call time and date.

Returning a Call

  1. Display the call you want to return.
  2. Make the call:
    • If internal and the caller name is known, press * or the Call softkey.
    • If external, your system might automatically add the prefix (e.g., 9). Press * or the Call softkey to initiate the call.
    • If the system can't complete the call, press # or the Clear softkey to edit the number, then press * or the Call softkey to dial.

Deleting Call Logs

  1. Delete all logs:
    • Select the type of logs (missed, answered, or outgoing).
    • Press # or the Delete All softkey.
    • Confirm by pressing * or #.
  2. Delete a specific call:
    • With the call log displayed, press # twice or press the Delete softkey.

This simple guide will help you manage your call history efficiently.

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Details

Article ID: 9919
Created
Thu 5/30/24 2:39 PM
Modified
Mon 7/29/24 2:35 PM