M365 Sign-in Error Messages

This means your username or password is incorrect.

• Enter your username as your full UFV email address (@ufv.ca or @student.ufv.ca).
• Enter your password as your email password.
• If you don't remember your password, read this article to reset it.

This means something unusual was detected about your sign-in.

• If you are using a VPN, turn the VPN off when connecting to UFV services.
• VPNs can change your location, and this can flag your account for impossible travel.
• If you are not using a VPN, and/or the error persists, contact the IT Service Desk and specify if you are using a VPN, or out of the country.

This means your password or MFA verification was entered incorrectly too many times, and your account has been locked as a precautionary measure.

• Wait thirty minutes before trying again.
• If your account does not unlock after thirty minutes, contact the IT Service Desk. Provide your student email address.

This means you entered an incorrect authentication code.

• Try to enter the code again.
• Or click I can't use my phone right now or I want to use a different method to use your backup authentication method.
• If you're still having problems with MFA, contact the IT Service Desk. Provide your student email address.

This means your account is not registered for Multi-Factor Authentication (MFA), and the sign-in is suspicious for some reason.

• MFA is required for all UFV accounts, but because there is something about the sign-in that is suspicious, you cannot configure MFA at this time.
• If you are using a VPN, turn the VPN off when connecting to UFV services.
• VPNs can change your location, and this can flag your account for impossible travel.
• If the issue persists and you are not using a VPN, contact the IT Service Desk.

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