Overview
If files are saved to a network file share overnight they are backed up in our nightly backup process and can be recovered if lost or deleted. Files saved locally (C: drive or external drive) are not backed up and cannot be recovered using this method.
Information Required
Please fill in the following information when you submit your request:
- A search has been done using File Explorer to ensure file has not been moved to another location (Y/N)
- Did the file exist on the file share overnight? Y/N
- Last known good date of file
- Exact path and file name of file (i.e G:\Foldername\Foldername\Foldername\Filename.docx)
Once the file has been restored the IT Service Desk will send a completed notification.
Instructions
Once completed, the file will be restored to the last location it was located.