Approve a new KB

A draft KB article Submitted for review is listed under the Articles Pending Review tab.

Check KB article for relevancy, spelling, accessibility and mobile-friendliness.

For more information on how to see what was revised, who made the changes, compare two revisions, or restore to a previous revision:

See related article: Compare KB Versions.

After a review, the article can be marked as either Rejected or Approved.

The Approved status is used to officially “publish” the article in its final state and make it viewable to all users with permission.

If an article is rejected, use .....................

A new article must be Approved, before it can be Published.

Publishing allows an article to show up in navigation and be seen by others.

Publishing allows an article to show up in navigation and be seen by others.

A Contributor can Publish an article.

A new article must be Approved, before it can be Published.

The permissions for your team's KB articles are preset to your team by default.

If you create a KB article in a category that is in a private area, then it will remain private to your team after publishing.

If you need to share your article with another person or team, contact the ITSM Services Team to adjust permissions.

Set the status of the article to determine the visibility of the article in the main knowledge base navigation.

Individual teams must decide on how often information should be reviewed and updated.

Teams MUST set a review date for each article.

Always enter a Next Review Date to six months to one year at these checkpoints:

• Publishing date
• Date of last review date
• Prior to an event i.e. semester start or software release

The KB system will then trigger an email reminder to all team owners 14 days prior to the set Review Date.

At the given Review Date, the team owner of an article will review it and decide to either make edits to outdated information or to “archive” the article.

Set the check mark field so the system sends an automatic email reminder to the Group Owner to read over the article and make minor updates to keep content accurate and relevant.

The Team Owner of an article will receive reminders of when to their article requires a content review.

In the Search field, start typing your IT Services team group and when it appears, enter to add it.

Search and add a reference person who wrote the article or who may have the most knowledge about the article's content.

Notify Owner on Feedback box, the owner email will receive direct notifications when someone leaves commented feedback on an article. This has been turned "off" at the administrator level so it will not activate whether there is a check in the box or not.