Audio/video or screen-sharing issues may occur while using videoconferencing applications such as MS Teams, Zoom or MiCollab (softphone).
If you are experiencing any such issues, then follow the steps below to troubleshoot.
Note: Your software view of settings may vary from steps and images below depending on your device and operating system.
General settings checklist
Before you check your software, first check and confirm the following:
- Complete any system updates needed to be done on your device.
- Test your audio/video settings on your device to confirm they are working.
- Review your device privacy settings to confirm if these applications have been given access permissions.
- If using external headphone/camera/microphone, confirm if your cables are connected properly and drivers are updated.
MS-Teams
1. Open settings from the top-right corner.
2. Go to Devices and check if the correct speaker/microphone/camera device is selected.
3. You can also try making a test call.
4. Check for any application updates.
Zoom
1. Click on your initials in the top-right corner and open settings.
2. Click on Audio/Video/Share Screen options and select the correct option from the drop-down menu.
3. Test your speakers or microphone for input and output.
MiCollab (Softphone)
1. Open settings>softphone settings.
2. Select the options you want to set for input/output.
Additional Support
If your audio/video issues are still not resolved, try re-installing/updating the application and restarting your computer.