Always on VPN ensures employees are connecting to UFV applications on a secure network.
If your computer does not connect properly, follow these instructions:
Check your Wi-Fi and eduroam connections
When off campus check:
- Wi-Fi (eduroam) is connected to the internet; and
- UFV AO VPN Device is connected (click network icon on taskbar).
![Check if UFV AO VPN is connected](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=cfa2b62a-fbc0-4909-a479-aa7fd9a55a82.png&beidInt=5)
- If both eduroam and UFV AO VPN are connected, go to Mapping network drives.
- If not connected, click UFV AO VPN Device.
![Click UFV AO VPN Device](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=50465162-4037-45bc-82fb-97e6249ad488.png&beidInt=5)
- Click on the Connect button.
![Click Connect button](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=905abf82-1c47-47df-86ac-526de6b0e524.png&beidInt=5)
- Check again to see if UFV AO VPN Device shows Connected.
![Success if it shows Connected](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=ebe8edf7-2412-459d-bc6d-cfd5567ceaa8.png&beidInt=5)
- If unsuccessful, restart your computer.
When VPN connection is lost, UFV shared network drives may get disconnected.
- Check if you can view your network drives in File Explorer:
![Check File Explorer to view network files](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=7eb0cc47-a8e3-49bb-bd11-6e73280651c2.png&beidInt=5)
- If your UFV network drives are not listed, go to your computer desktop and click the Map Network Drives icon to run and re-connect the drives.
![Map Network Drives button](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=b235b7a4-7841-4c75-85ed-25cffd92a195.png&beidInt=5)