Blocked Email

An email you sent was blocked

If you are sending from a UFV account using Outlook, submit a ticket, or contact our team, and provide one of the following so we can locate the email in our system:

  • Date and time you sent the email
  • Recipient address
  • Any bounce-back or NDR (non-delivery report) you received

 

An email someone sent to you was blocked

If you think emails are being blocked, or the sender is receiving a bounce-back (non-delivery report) when emailing a UFV address, you can let us know. We will investigate and if the email can be found, and is safe, unblock it for you.

Please Note: We will not unblock emails that are flagged for containing viruses or malware. Only emails from safe senders that were caught by the spam filter will be unblocked.

Submit a ticket, or contact our team, and provide one of the following so we can locate the email in our system:

  • Sender's email address or domain

    AND/OR

  • Subject line

    AND/OR

  • Approximate date/time of the email
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