If an email you sent gets blocked
If you are sending from a UFV account using Outlook, submit a ticket, or contact our team, and provide one of the following so we can locate the email in our system:
- Date and time you sent the email
- Recipient address
- Any bounce-back or NDR (non-delivery report) you received
If an email someone sent to you is blocked
If you think emails are being blocked, or the sender is receiving a bounce-back (non-delivery report) when emailing a UFV address, you can let us know.
We will investigate and if the email can be found, and is safe, unblock it for you.
Note: We will not unblock emails that are flagged for containing viruses or malware. Only emails from safe senders that were caught by the spam filter will be unblocked.
Submit a ticket, or contact our team, and provide one of the following so we can locate the email in our system:
- Sender's email address or domain
- Subject line
- Approximate date/time of the email