Attending Your Phone Appointment

This article walks you through how to check in and join your phone appointment with your counsellor.

What You Need to Attend Your Phone Session

• A private, quiet location where no one else will be and where you won't be interrupted.
• Your safety is very important to us which means that we will not conduct appointments with you when you are in a moving vehicle.

     1. Go to ufv.ca/counselling and click on Book Now, or visit studenthealthandwellness.ufv.ca.

     2. Sign in with your UFV student e-mail and password.

     3. Confirm your date of birth and click Proceed.

To find your appointment, you can:

• Click Appointments in the left-hand menu.
• Click Schedule an Appointment on the Portal home menu.

     1. Look for your upcoming appointment will appear at the bottom of the page.

     2. Click Appointment Check In.

     3. Review your personal information and click Continue. You can update your name, pronouns, and other personal information by clicking on Profile in the left-hand menu. See Update Your Personal Information for help.

     1. You are now checked in! Your counsellor will call you shortly.

For Regular Counselling Sessions:

If you check in 15 minutes or more after your scheduled appointment time, please contact the Student Services Front Desk to reschedule your appointment.

For Initial Consultations:

If you check in 10 minutes or more after your scheduled appointment time, please contact the Student Services Front Desk to reschedule your appointment.

Whether it’s about booking your appointment, filling out a form, accessing counselling, or anything else about student services and supports, don’t hesitate to reach out to the Student Services Front Desk or visit UFV Counselling.

For help with your computer, UFV log in, or other technology issues, please visit the UFV IT Service Desk Knowledge Base.