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Stages in the life cycle for the creation, update and archival of a knowledge base article.

Why and when to create a knowledge base article.

This guide explains how to write KB articles and Service Catalog entries optimized for the Fraser Chatbot's hybrid search system. It provides guidance on how to write titles/summaries, structure your articles, and choose audience tags, while emphasizing practical techniques such as numbered steps, error messages, and natural language writing.

Guidelines for adding text, formatting, tables, images, video to a knowledge base.

Compare to historic versions of a knowledge base article.

Change state of KB to Draft, Not Submitted, Published, or Archived.

How to complete a scheduled KB review.