Search6 Results

Guidelines for adding text, formatting, tables, images, video to a knowledge base.

Adding images to KB content.

Why and when to create a knowledge base article.

This guide explains how to write KB articles and Service Catalog entries optimized for the Fraser Chatbot's hybrid search system. It provides guidance on how to write titles/summaries, structure your articles, and choose audience tags, while emphasizing practical techniques such as numbered steps, error messages, and natural language writing.

How to setup and and approve a new public-facing KB article; schedule a reminder date for its ongoing review; and set and move it to archive status when its content becomes obsolete.

Stages in the life cycle for department team roles to create, update and archive of a knowledge base article.