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This guide explains how to write KB articles and Service Catalog entries optimized for the Fraser Chatbot's hybrid search system. It provides guidance on how to write titles/summaries, structure your articles, and choose audience tags, while emphasizing practical techniques such as numbered steps, error messages, and natural language writing.

This article explains what is the IT Support Bot, how to interact with it; why use the Bot; what the Bot can and cannot do; and how it works?

Step-by-step guide to effectively use the IT Support Bot to get quick answers and IT assistance.