TelemetryTV

Create and manage digital content on tv displays

• TelemetryTV is a cloud-based digital signage content management system (CMS).
   
• UFV departments can use TelemetryTV to update their TV displays remotely, share announcements, and help students navigate the campus.
   
• UFV Communications and Safety and Security also can communicate emergency information immediately to every display in real-time

Start by watching the TelemetryTV tour video

Sign into the TelemetryTV app

1. Go to app.telemetrytv.com

2. Select Sign In with your Account

3. Sign in with your enterprise account

4. Enter team name: ufv-ca

Two main working areas of TelemetryTV

1. Content creation area

Apps: Create interactive content using a wide range of pre-designed visuals and embedded apps.

Watch the video below to gain a better understanding of how apps work:

Media: Upload and manage various media files, such as images, videos, and documents, to incorporate into your displays.

Watch the video below to learn how to effectively use the media repository:

Canva: Canva Integration allows you to create compelling graphics and eye-catching visuals for your screens.

Storage of media and playlists

Please keep the number of your media and of playlists stored in the TelemetryTV system to the limits below: 

• Each department can store up to 60 media images in your media library
• Each department can have up to 5 playlists

Other storage options:

• Save images from the TelemetryTv system to your department drive
• Keep UFV event images (i.e. from Halloween Party) that everyone can access in the Shared Media Library and then import images into your playlist from the library.  
• Create a loop in Canva or Powerpoint and import it as one video file.

If you need any assistance reducing your media count, contact System Analyst, Thomas Hine to work with you directly to find a solution.

2. Content management area

Playlists: Organize your created content into playlists, which serves as collections of media, apps, and designs.

Watch the video below to learn about the functionality of adding, organizing, and scheduling content using playlists:

Creating content

TelemetryTV has many resources for creating content:

• Pre-built apps: Create interactive content using a wide range of embedded apps like Weather App, Calendar App, Events App, etc.
• Videos and images: Manage media (images, videos, and documents) using video compression, supported formats, optimizing videos, etc.
• Custom backgrounds: Create the perfect custom app background.
• Using Canva: Use TelemetryTV's Canva integrations to create custom signage.
• Powerpoint and PDF: Learn how to import your PPT, PPTX, or PDF files into the media repository then display them on a playlist.

Playing content

Telemetry has many resources for playing content:

• Configuration: Configure important settings for your playlists.
• Assigning to a device: Link a playlist to one or multiple devices.
• Default pages: Set a default page for playlists.
• Overlays: Set specific overlays to display on top of your playlist.
• Themes: Set and customize playlist themes.
• Scheduling: Schedule playlists and pages.
• Templates: Create and apply templates to maintain a consistent design across playlists.
• Zoned pages: Utilize zones for versatile content display.
• Randomization: Randomize playlist pages and media folders.
• Publishing: Use playlist publishing to have complete control over your content.
• Preview: Preview playlists and pages with the Play and Icons button.
• Synchronization: Sync multiple playlists across displays.
• Tag filtering: Use tag filtering to customize content on your devices.
• Content folders: Organize your media by utilizing TelemetryTV's soldering system.
• Shared items: Understand hidden and shared content.
• Tag filtering: Targeted delivery of content based on device configuration. 
• Streaming video: The Live Video App allows users to seamlessly embed live TV within an app in a zone.
• Override displays: Only UFV Communications and UFV Safety and Security have the ability to override displays in case of emergency.

Desktop application

The web application linked above has all the same features and will work just as well as the desktop application. 

The desktop application requires Windows "local administrator rights" to install which most UFV accounts do not have. Without these rights, the installation will fail.

Supported browsers

The TelemetryTV administration interface is a web-based platform designed to work with modern, up-to-date web browsers.

The TelemetryTV administration interface, is optimized for the latest browser versions of Google Chrome, Microsoft Edge, and Mozilla Firefox.

Browser troubleshooting

If you are experiencing difficulties accessing or using the TelemetryTV administration interface, try the following:

• Update your browser: Ensure that your browser is up to date.
   
• Switch browsers: Consider switching to another supported browser.
   
• Recommended browsers: The latest version of Google Chrome or Microsoft Edge is recommended.
   
• Clear your cache and cookies: Try clearing your browser's cache and cookies, and then restart the browser.

TelemetryTV best practices

To enhance loading times, streamline file accessibility, and prevent account limits from being exceeded, follow these best practices:

Organize your content

• Use folders and subfolders to improve organization and simplify navigation. Each department should have its own folder for storing media, playlists, apps, etc. There will be shared folders for approved UFV-wide assets.
• Employ descriptive naming conventions to make it easier to identify and locate items quickly.
• Utilize tags to provide an additional layer of categorization and allow for flexible searching.

Optimize files

• Compress images and videos to reduce loading times. Prioritize file compression without compressing quality.
• Consider file format for faster loading times. For images, consider using JPEG or PNG. Use HTML5 video formats, such as MP4.

Regularly review and clean up

• Periodic content audit to identify outdated or irrelevant files.
• Monitor storage usage to avoid exceeding your allocated limits. 

TelemetryTV Resources

Refer to these TelemetryTV's resource links:

• Helpful documentation
• Frequently asked questions

Contacts for TelemetryTV Support

UFV support:

- For support with TV display hardware and issues with accessing the TelemetryTV app contact IT Service Desk.

- To request the procurement and installation of digital signage, go to Digital Signage Procurement.

- To request editor access to TelemetryTV, or change or remove current editor permissions, go to TelemetryTV Editor Permissions.

- For support with design, media, and templates, as well as branding best practices including logo use, colours, and visual identity guidelines support, submit a Marketing Project Intake Survey.

TelemetryTV support:

Contact TelemetryTV through their TelemetryTV chat support if you need help with the following:

- Issues with the functionality of the features within the TelemetryTV.

- Technical support related to the software.

- For live chat support.

- Review documentation (see screenshot below).

Access chat support

1. Log in to Telemetry TV.

2. Click the blue support chat button in the bottom left corner of the screen.

3. Type your message.

4. The TelemetryTV chat system will then connect with you to provide support.

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