How to Check Voicemail in the Microsoft Teams Desktop App (Windows)

Overview

This article explains how to access, listen to, and manage your voicemail messages using the Microsoft Teams desktop application for Windows. Voicemail messages are stored directly within Teams and may include audio recordings and voicemail transcriptions. [support.mi...rosoft.com]

Prerequisites

  • Microsoft Teams desktop app installed on Windows
  • Teams Phone license assigned to your account
  • Signed in to Microsoft Teams

Check Your Voicemail

Method 1: Using the Calls App

  1. Open Microsoft Teams.
  2. Select Calls from the left navigation menu.
  3. Click Voicemail.
  4. A list of your voicemail messages will appear.
  5. Select a voicemail to:
    • Listen to the message
    • View the voicemail transcript (if available)
    • See the caller's information and timestamp [support.mi...rosoft.com]

Play a Voicemail Message

  1. Open Calls → Voicemail.
  2. Select the voicemail you want to review.
  3. Click the Play button.
  4. Use the playback controls to:

View Voicemail Transcription

Many voicemail messages are automatically transcribed by Microsoft Teams.

  1. Open Calls → Voicemail.
  2. Select a voicemail.
  3. Read the transcript displayed below the message details.

Note: Transcription accuracy may vary depending on audio quality and background noise.

Return a Call from Voicemail

  1. Open Calls → Voicemail.
  2. Select the voicemail message.
  3. Click Call Back to return the call directly from Teams. [support.mi...rosoft.com]

Delete a Voicemail

  1. Open Calls → Voicemail.
  2. Select the voicemail you want to remove.
  3. Click Delete.

Deleted voicemails may not be recoverable. Review messages carefully before deleting them.

Check Voicemail Notifications

When you receive a new voicemail:

  • A notification may appear in Teams.
  • The Calls app may display a voicemail indicator.
  • You may also receive a voicemail notification email, depending on your organization's configuration.

Troubleshooting

I Don't See the Voicemail Option

Possible causes:

  • Teams Phone license is not assigned.
  • Voicemail has been disabled by your administrator.
  • Teams needs to be restarted after licensing changes. [learn.microsoft.com]

Voicemail Is Empty

  • Verify that callers are actually reaching voicemail.
  • Check your call forwarding and voicemail settings.
  • Contact your IT department if messages are not appearing. [support.mi...rosoft.com]

Quick Reference

Navigation Path

Teams → Calls → Voicemail

Common Tasks

Task Location
Check voicemail Calls → Voicemail
Play voicemail Select message → Play
View transcript Select voicemail
Return call Select voicemail → Call Back
Delete voicemail Select voicemail → Delete
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