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Employee Mac Guide
Tips on how to manage your UFV Macintosh devices.
Care of UFV-Issued Laptops
How to properly care for your UFV-issued laptop, and steps to take if the laptop requires repair or is stolen.
Water Damaged Personal Device
General guidelines on how to handle water-damaged personal devices e.g. laptops, tablets, phones, etc.
Employee - Web Printing
Guide for employees to send wireless print jobs to a Ricoh MFD printer using Papercut.
Print to Your Department's Networked Ricoh MFD
Guide for employees with using department Ricoh MFD printers on a secure network.
Device Support Policy for IT Services
IT Services policy for service provided for standard or non-standard hardware.
Hardware Price List
UFV standard and non-standard hardware inventory price list.
Connect to Softphone
Connect to your softphone and adjust the settings for use.
Call History
View and delete your phone call history.
Do Not Disturb (Stop Ring) Settings
Use do not disturb setting to forward all your calls and stop phone from ringing.
Telecom & Network Troubleshooting Guide (FAQs)
Setup and use Softphone service to make and receive phone calls with an internet device.
Phone Reset to Default
Reset phone to factory default settings
Prevent Unwanted and Telemarketing Calls
Web resources references from CRTC website on preventing telemarketing and unwanted calls.
Conference Call Setup
Setup a conference call with three parties.
Call Long Distance
Make international and domestic long distance calls.