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When an email is deleted from a shared mailbox in an Outlook application or web portal, it is sent by default to the Deleted Items folder of the primary email of whoever deletes that email.
Note: As part of Exchange's online enhanced security, shared mailboxes are added to Outlook based on the permissions granted through the IT Service Desk and are not accessible with passwords.
Keep deleted emails in your shared mailbox
If you want an alternative method of keeping deleted emails in a shared mailbox itself, follow the steps listed below:
- Open Outlook.
- Select the emails you want to delete.
- Drag and drop the email/s to the Deleted Items folder of the shared mailbox.
