Overview
This service is used to request a manual publish of a webpage or website outside of the regular publishing cycle. Manual publish requests must be sent BEFORE 3 pm to be actioned same day. Any urgent publish request received after 3 pm will be run the next morning as soon as possible.
IMPORTANT: The scheduled website publish occurs once per day at noon (12 pm), and new content will go public in the afternoon. Any changes that occur after this time won’t appear until the following day’s publishing cycle. You will need to have your content updated and approved BEFORE noon that same day if you want it to be published and appear that same day.
Information Required
UFV employees can complete the Publish Website or Webpage Changes form to request a manual publish of a website or webpage. Please provide the following information when filling out the form:
- Web editor
- Department
- Webpage URL
- Reason for manual publish
- Date/time of desired publish
Instructions
Click on the "Submit Publish Website Request" and complete all required fields on the form.
Support
Contact the Marketing web team or check the ticket status in the Marketing Portal for updates.
Service Catalogue Entry
| Service Name |
Publish Website or Webpage Changes |
| Service Users |
UFV Employees |
| Description |
Request a manual publish of a website or webpage. |
| Features |
N/A |
| Category |
Web Support |
| Sub Category |
N/A |
| Supporting Services |
N/A |
| Service Owner |
Associate Director, Digital Strategy and Engagement |
| Business Owner |
Associate Director, Digital Strategy and Engagement |
| Authorized Requestors |
All UFV employees can request this service. |
| Request Process |
Submit the form with all required fields. Ticket will be assigned and fulfilled by the Marketing web team. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
2 business days |
| Requester Responsibility |
Enter all required fields on the form. Provide all necessary details. |
| Support Hours |
UFV business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the Marketing web team. Check the status of the ticket in the Marketing Portal. |
| Support Owner |
Associate Director, Digital Strategy and Engagement |
| Support Documentation |
N/A |
| Customer Costs |
N/A |