Web Editor Login Issue

Overview

This service is used to report a login issue with your website.

Information Required

UFV employees can complete the Web Editor Login Issue form to report a login issue with your website. Please provide the following information when filling out the form: 

  • Web editor name
  • Department
  • Tool (e.g., T4, WordPress)
  • Issue description

Instructions

Click on the "Submit Login Issue" button and complete all required fields on the form.

Support

Contact the Marketing web team or check the ticket status in the Marketing Portal for updates.

Service Catalogue Entry

 
Service Name Web Editor Login Issue                                                                                                      
Service Users UFV Employees
Description Report a login issue with your website.
Features N/A
Category Web Support
Sub Category N/A
Supporting Services N/A
Service Owner Associate Director, Digital Strategy and Engagement
Business Owner Associate Director, Digital Strategy and Engagement
Authorized Requestors All UFV employees can request this service.
Request Process Submit the form with all required fields. Ticket will be assigned and fulfilled by the Marketing web team.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 2 business days
Requester Responsibility Enter all required fields on the form. Provide all necessary details.  
Support Hours UFV business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the Marketing web team. Check the status of the ticket in the Marketing Portal.
Support Owner Associate Director, Digital Strategy and Engagement
Support Documentation N/A
Customer Costs N/A
 
Submit Login Issue

Details

Service ID: 2475
Created
Wed 6/22/22 4:39 PM
Modified
Mon 6/27/22 5:00 PM