Web Editor Login Issue

Overview

This service is used to report a login issue with your website.

Information Required

UFV employees can complete the Web Editor Login Issue form to report a login issue with your website. Please provide the following information when filling out the form:

Web editor name
Department
Tool (e.g., T4, WordPress)
Issue description

Instructions

Click on the "Submit Login Issue" button and complete all required fields on the form.

Support

Contact the Marketing web team or check the ticket status in the Marketing Portal for updates.

Service Catalogue Entry

Service Name	Web Editor Login Issue
Service Users	UFV Employees
Description	Report a login issue with your website.
Features	N/A
Category	Web Support
Sub Category	N/A
Supporting Services	N/A
Service Owner	Associate Director, Digital Strategy and Engagement
Business Owner	Associate Director, Digital Strategy and Engagement
Authorized Requestors	All UFV employees can request this service.
Request Process	Submit the form with all required fields. Ticket will be assigned and fulfilled by the Marketing web team.
Approval Requirement/Process	N/A
Requirements and Pre-requisites	N/A
Turnaround Time for New Requests	2 business days
Requester Responsibility	Enter all required fields on the form. Provide all necessary details.
Support Hours	UFV business hours
Hours of Availability/Planned Downtime	24/7
Support Process	Contact the Marketing web team. Check the status of the ticket in the Marketing Portal.
Support Owner	Associate Director, Digital Strategy and Engagement
Support Documentation	N/A
Customer Costs	N/A

Submit Login Issue

Details

Service ID: 2475

Created

Wed 6/22/22 4:39 PM

Modified

Mon 6/27/22 5:00 PM

Updating...