Report a Webpage Issue

Overview

This service is used to report a technical issue such as a broken link, a formatting error, or a problem with a webpage.

Information Required

UFV employees can complete the Report a Webpage Issue form to report a technical issue such as a broken link, a formatting error, or a problem with a webpage. Please provide the following information when filling out the form: 

  • Web editor
  • Department
  • Webpage URL
  • Issue description

Instructions

Click on the "Report a Webpage Issue" button and complete all required fields on the form.

Support

Contact the Marketing web team or check the ticket status in the Marketing Portal for updates.

Service Catalogue Entry

 
Service Name Report a Webpage Issue                                                                                           
Service Users UFV Employees
Description Report a technical issue such as a broken link, a formatting error, or a problem with a webpage.
Features N/A
Category Web Support
Sub Category N/A
Supporting Services N/A
Service Owner Associate Director, Digital Strategy and Engagement
Business Owner Associate Director, Digital Strategy and Engagement
Authorized Requestors All UFV employees can request this service.
Request Process Submit the form with all required fields. Ticket will be assigned and fulfilled by the Marketing web team.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 2 business days
Requester Responsibility Enter all required fields on the form. Provide all necessary details.  
Support Hours UFV business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the Marketing web team. Check the status of the ticket in the Marketing Portal.
Support Owner Associate Director, Digital Strategy and Engagement
Support Documentation N/A
Customer Costs N/A
 
Report a Webpage Issue

Details

Service ID: 2474
Created
Wed 6/22/22 4:38 PM
Modified
Mon 6/27/22 4:18 PM