Overview
This service is used to report a technical issue such as a broken link, a formatting error, or a problem with a webpage.
Information Required
UFV employees can complete the Report a Webpage Issue form to report a technical issue such as a broken link, a formatting error, or a problem with a webpage. Please provide the following information when filling out the form:
- Web editor
- Department
- Webpage URL
- Issue description
Instructions
Click on the "Report a Webpage Issue" button and complete all required fields on the form.
Support
Contact the Marketing web team or check the ticket status in the Marketing Portal for updates.
Service Catalogue Entry
| Service Name |
Report a Webpage Issue |
| Service Users |
UFV Employees |
| Description |
Report a technical issue such as a broken link, a formatting error, or a problem with a webpage. |
| Features |
N/A |
| Category |
Web Support |
| Sub Category |
N/A |
| Supporting Services |
N/A |
| Service Owner |
Associate Director, Digital Strategy and Engagement |
| Business Owner |
Associate Director, Digital Strategy and Engagement |
| Authorized Requestors |
All UFV employees can request this service. |
| Request Process |
Submit the form with all required fields. Ticket will be assigned and fulfilled by the Marketing web team. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
2 business days |
| Requester Responsibility |
Enter all required fields on the form. Provide all necessary details. |
| Support Hours |
UFV business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the Marketing web team. Check the status of the ticket in the Marketing Portal. |
| Support Owner |
Associate Director, Digital Strategy and Engagement |
| Support Documentation |
N/A |
| Customer Costs |
N/A |