Overview
Use this service to request Banner enhancements.
Information Required
UFV employees can complete the Banner Enhancement form to request Banner enhancements.
- First and last name
- Department
- Banner module
- Detailed description of the Banner enhancement requested
- Attach supporting documentation that help explain the request
Instructions
Once your request has been submitted, a member of the IT Services Enterprise Systems team will review and follow-up on your request.
Support
For support with the Banner enhancement form, please contact the IT Service Desk.
Service Catalogue Entry
| Service Name |
Banner Enhancement |
| Service Users |
Staff, Faculty |
| Description |
Use this service to submit Banner enhancement requests. |
| Features |
Your request will be reviewed by the Enterprise Systems team. |
| Category |
Business Applications |
| Sub Category |
Banner |
| Supporting Services |
N/A |
| Service Owner |
Director, Client Experience |
| Business Owner |
Manager, Enterprise Systems |
| Authorized Requestors |
All UFV staff |
| Request Process |
Complete the form with the required information. |
| Approval Requirement/Process |
Dependent upon request. |
| Requirements and Pre-requisites |
End user will be an active user with valid credentials of Banner or a system that integrates with Banner (FAST). |
| Turnaround Time for New Requests |
Dependent upon request. |
| Requester Responsibility |
Requestor should provide as much detail as possible and attach any supporting documentation if applicable. |
| Support Hours |
UFV business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the IT Service Desk, Check the IT Services Portal for request status. |
| Support Owner |
Manager, Enterprise Systems |
| Support Documentation |
N/A |
| Customer Costs |
N/A |