Knowledgebase article 121

A picture or an object may not appear or print in a Word 2010 document


When you open a Microsoft Office Word 2010 document that contains a picture or an object, the picture or the object may not appear. This problem may occur in a document that contains a picture, a graphic image, an AutoShape object, or another object.This problem occurs if you are using a Wrapping style option other than the In line with text option with the picture or with the object. And, one of the following conditions is true:
  • You are viewing the Word document in Draft view or in Outline view.
  • The Show drawings and text boxes on screen option is turned off.
  • The Print drawings created in Word option turned off.
  • The Use draft quality option is turned on.
If you are using the In line with text option with the picture or with the object, this problem may occur if the Picture Placeholders option is turned on.

This problem may also occur if you are experiencing a problem with the video driver

MICROSOFT Recommended  WORKAROUND from reference http://support.microsoft.com/kb/918788

You are using a Wrapping style option other than the "In line with text" option

If you are using a Wrapping style option other than the In line with text option, use one of the following workarounds.

Use the "In line with text" Wrapping style option

To change the Wrapping style option for a picture or for an object to In line with text, follow these steps
  1. Click the picture or the object.
  2. On the Format tab, click Text Wrapping in the Arrange group.
  3. Click In line with text.
When you use the In line with text option, the picture or the object will be displayed in any view.

If you want to use a Wrapping style option other than the In line with text option, use one of the following workarounds.

Change the view

This problem may occur if you are viewing the document in Draft view or in Outline view. To work around this problem, view the document in one of the following views:
  • Print Layout
  • Full Screen Reading
  • Web Layout
  • Click File, and then click Print.
Word 2010 documents consist of separate text and drawing layers. When you use a Wrapping style option other than the In line with text option with a picture or with an object, the picture or the object is inserted into the drawing layer. Word 2010 do not display the drawing layer when you view the document in Draft view or in Outline view. The drawing layer is displayed in a Word 2010 document when you use any one of the views that are mentioned in this workaround.

Turn on the "Show drawings and text boxes on screen" option

When you turn on the Show drawings and text boxes on screen option, you can view the picture or the object in Print Layout view or in Web Layout view. To turn on the Show drawings and text boxes on screen option, follow these steps, as appropriate for your version of Word.
  1. Click File, and then click Options.
  2. Click Advanced.
  3. Under Show document content, click to select the Show drawings and text boxes on screen check box.
  4. Click OK.

Turn on the "Print drawings created in Word" option

When you turn on the Print drawings created in Word option, you can view the picture or the object in Print Preview. And, you can print the picture or the object. To turn on the Print drawings created in Word option.
  1. Click File, and then click Options.
  2. Click Display.
  3. Under Printing options, click to select the Print drawings created in Word check box.
  4. Click OK.

Turn off the "Use draft quality" option

When you turn off the Use draft quality option, you can view the picture or the object in Print Preview. And, you can print the picture or the object. To turn off the Use draft quality option, follow these steps.
  1. Click File, and then click Options.
  2. Click Advanced.
  3. Under Print, click to clear the Use draft quality check box.
  4. Click OK.

You are using the "In line with text" Wrapping style option

Turn off the "Picture Placeholders" option

When you turn off the Picture Placeholders option, you can view the picture or the object in all views. To turn off the Picture Placeholders option, follow these steps.
  1. Click File, and then click Options.
  2. Click Advanced.
  3. Under Show document content, click to clear the Show Picture Placeholders check box.
  4. Click OK.

Note The Picture Placeholders option does not affect pictures or objects when you use a Wrapping style option other than the In line with text option. The Picture Placeholders option affects pictures and objects when you use the In line with text option in all views except the Full Screen Reading view.

 

 

You are experiencing problems with the video driver

If you experience this problem frequently, you may have a problem with the video driver settings or with the Windows Display Properties settings. If the previous workarounds do not resolve the problem, try the following workarounds.

Change the Color quality setting or the screen resolution of the current video driver

To change the color quality setting, follow these steps, as appropriate for your situation.
Windows 7
  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Advanced Settings tab.
  3. Click Monitor.
  4. If Colors is set to Highest (32 bit), change this setting to Medium (16 bit), and then click OK.
If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:
  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Under Resolution, click the arrow and try another resolution, and then click OK.

Change the hardware acceleration setting

Windows 7
  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click Advanced Settings.
  3. Click the Troubleshoot.
  4. If your display driver allows changes, click Change Settings. Move the slider to the left to reduce the hardware acceleration, and then click OK two times.
  5. When you are asked if you want to restart the computer, click Yes.

Email

To

  • IT Service Desk
  • 17-Dec-2015
  • Public
  • 4828