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Services or Offerings?
Application Enhancement Request - General
  1. Services
  2. Business Applications
  3. Enhancement Requests
Use this service to request enterprise or business application enhancements.
Audio-Visual and Classroom Technology
  1. Services
  2. Audio Visual and Classroom Technology
Classrooms & meeting rooms equipment, audio-visual event support, equipment reservation, AV consultation services
Contractor (Vendor) Limited Access to UFV Network & Computers
  1. Services
  2. Accounts and Access
  3. Contractor Accounts
Grant limited access to the UFV network and computers for an external contractor.
Faculty Course Enrolment
  1. Services
  2. Learning Management System
  3. myClass (Blackboard)
  4. myClass (Blackboard) Service Requests
Request adding or removing enrolment in your course for a lab monitor, teaching assistant, observer, evaluator, etc.
Hardware Procurement
  1. Services
  2. Computer Hardware and Software
  3. Hardware
Request hardware procurement for UFV standard and non-standard hardware such as a computer, laptop, monitors, tablets, and other peripherals and components.
M365 for Students
  1. Services
  2. Business Applications
  3. Microsoft 365 (M365)
M365 for Students software support and information (Email, OneDrive, MS Teams, Microsoft Office applications).
Microsoft Teams for a Course
  1. Services
  2. Communications and Collaboration
  3. Collaboration Systems
Request a Microsoft Team for a course.
Mobile Device Purchase / Upgrade
  1. Services
  2. Communications and Collaboration
  3. Phone
This service is used to request purchase of a new mobile phone for a new or existing UFV employee or to request an upgrade to a current UFV-issued device.
Network Data Drop
  1. Services
  2. Networks and Connectivity
  3. Network
Request a new network data cable drop be installed in an office, cubicle, or other workspace.
Network File Folder Share Creation
  1. Services
  2. Files and Documents
  3. Network File Shares
Network File Share Creation
Network File Recovery From Backup
  1. Services
  2. Files and Documents
  3. Backup and Recovery
Network File Recovery From Backup
New Employee Onboarding
  1. Services
  2. Accounts and Access
  3. Employee Accounts
Onboard new employees so they can receive UFV network file access, computer, email, phone, and business application accounts.
Project Request
  1. Services
  2. IT Professional Services
Use this service to request a new project.
Report an Incident
  1. Services
  2. Help and Support
Report an incident to the IT Service Desk.
Software
  1. Services
  2. Computer Hardware and Software
  3. Software
Software purchase, software install, software license transfer, lab software