Outlook not Syncing Emails After Cache Mode Enabled

If your Outlook is not syncing emails after cache mode enabled is completed or have to restart Outlook every time to receive emails, please follow the troubleshooting steps listed below.

Generating a New Outlook Profile

  1. If removing the cached credentials doesn’t help you access your Outlook, you may need to recreate your Outlook profile. To do this, again go to the search bar at the bottom left of your screen and look up ‘Control Panel’.
  2. Inside Control Panel, look for and select ‘Mail32’ then select ‘Show Profiles…’
  3. This will bring up a window that shows information about your profile. Most users only have one profile, so go ahead and remove it.

  4. When you try to remove your profile, you’ll receive a message prompting to create a backup first. This isn’t necessary, so click ‘Yes’ to close the pop up and proceed to remove the profile by hitting ‘apply’ then ‘OK.’

  5. Once you’ve removed the profile, open Outlook again. This time you’ll be required to enter a profile name. Any name is will work, such as ‘Outlook’ or your own name, then click ‘OK’.

  6. Once you recreate your profile, it may take a minute to load Outlook for the first time, depending on your inbox size and how you’ve structured your folders. The progress of this is monitored in the bottom right as each folder is updated and when the local Outlook client has completed synching with the cloud, you will see the following:

That’s it! Your email should be back to normal now.

If you continue to experience difficulties. Please contact the IT Service Desk.


Article ID: 854
Tue 10/13/20 2:48 PM
Fri 10/16/20 12:33 PM