Resources & FAQ


The Knowledgebase allows you to search the IT Service Desk for self-help with common UFV computer-related problems and questions.

No login is required to access the knowledge base.


OFFICE 365 Apps: For UFV Students

UFV students can receive MS Office 365 (Microsoft 365 Apps for Enterprise) for free (based on the Microsoft Office 365 Education Agreement) by signing in using your email address.  

Important Information Regarding Office 365 for UFV Students

Personal registration information will be stored in the USA. You can choose to use Office 365 or install the local client based version of Office. However, your UFV email and personal information given at registration time will be located in the USA.  Data stored within the application (OneDrive, SharePoint) will also be stored in the USA.  IT Services will not provide or install Microsoft Office 365 for UFV students, as the current Microsoft tenant for UFV is in the United States and therefore is impacted by British Columbia’s FIPPA laws. For more information on UFV's compliance with BC's FIPPA laws please refer to:  

Click Here to access Office 365 for personal use and create a new account using your email address.

Is the UFV website and services down for everyone or just me?

Please check the ITS homepage blog feed for updates on whether or not UFV services are down.

What are UFV alerts and how do I sign up?

The UFV Alert emergency notification system keeps the UFV community informed in emergency situations, weather closures or power outages. It is used to provide a secure and safe campus for UFV students, employees, and visitors.

Sign up for UFV alerts to receive important information and instructions during an emergency or severe weather event.

Rent audio and video equipment

Teaching and Learning provides UFV’s students with a variety of easily accessible educational technologies, equipment, and services for enhancing their teaching and learning. You may rent audio and video equipment through TLC.


Article ID: 529
Thu 5/14/20 1:21 PM
Wed 6/24/20 3:42 PM