Still can't find what you are looking for?

Overview

Use this form to request a service from IT Services that currently does not exist in our Service Catalogue.  If something is broken, use the Report an Incident form. 

To get started, click on  Submit Generic Service Request

Information Required

Employees can complete the Generic Service Request form for a service that currently does not exist in our Service Catalogue.

  • First and last name
  • Department
  • Subject (brief description of the service needed)
  • Detailed description of what you are asking for
  • Attachment of any screen shots that help explain the need

Instructions

Click on the "Submit Generic Service Request" button and fill out the form with the required information.  Once the ticket is submitted you will be able to view your ticket for status updates in the IT Services Online Portal.

Support

Before submitting your generic service request, be sure to search the portal for the request and ensure that it is not under another category. Do not use this form to Report an Incident.

Service Catalogue Entry

 
Service Name Still can't find what you are looking for?
Service Users Employees
Description Use the Generic Service Request form to ask for a UFV IT service that currently does not have its own entry in our Service Catalogue.
Features  
Category Cybersecurity
Sub Category  
Supporting Services  
Service Owner CIO
Business Owner Service Delivery Manager
Authorized Requesters Employees
Request Process Submit the Generic Service Request form through the IT Services Online Portal.
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests Dependent on impact and urgency.
Requester Responsibility Search the IT Services Online Portal and ensure a specific service does not exist before submitting a Generic Service Request.
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Submit the Generic Service Request form through the IT Services Online Portal.
Support Owner Service Delivery Manager
Support Documentation IT Services Online Portal Knowledge Base
Customer Costs N/A
 
Submit Generic Service Request

Details

Service ID: 585
Created
Wed 8/5/20 12:36 PM
Modified
Wed 8/5/20 12:37 PM