New VOIP Telephone Set and/or Local Number

Overview

Use this service to request a new VOIP telephone set, local number (single line), front desk phone (multi-line), or a queue phone. A new local phone with basic phone service is available to eligible faculty and staff. The cost, via a budget transfer, is approximately $532. Approval from the Spending Authority of the budget code provided may be needed.

The employee submitting this request must be part of the Authorized Account Requestors group.  Authorized Account Requestors include:

  • Departmental Assistant, Administrative Assistant (e.g., Executive Assistant, Program Assistant, etc.), or as authorized by Director, VP, or Dean
  • Department Head
  • Dean
  • VP / AVP
  • Director
  • Manager
  • Employees on the Exceptions List (internal list maintained by IT Services)

IMPORTANT:  If you require a softphone, submit this request instead.

Information Required

UFV employees can complete the New VOIP Telephone Set and/or Local Number form to request a new VOIP telephone set, local number (single line), front desk (multi-line), or queue phone.  Please provide the following information:

  • Employee name
  • Department 
  • Phone type (local, front desk, queue)
  • Extensions you want to answer (if multi-line)
  • Agent ID (queue phone)
  • Budget code
  • Spending authority

Instructions

Click on the "Submit Local Number Request" button and complete all required fields on the form.  

Support

Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.

Service Catalogue Entry

 
Service Name New VOIP Telephone Set and/or Local Number
Service Users Staff, Faculty
Description New VOIP telephone set, local number (single line), front desk phone (multi-line), or queue phone.
Features N/A
Category Communications and Collaboration
Sub Category Phone
Supporting Services N/A
Service Owner Associate Director, Infrastructure & Operations
Business Owner Associate Director, Infrastructure & Operations
Authorized Requestors N/A
Request Process Submit the New VOIP Telephone Set and/or Local Number request
Approval Requirement/Process N/A
Requirements and Pre-requisites N/A
Turnaround Time for New Requests 3-5 business days
Requester Responsibility Enter all required fields on the form. Provide all necessary details.
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.
Support Owner Associate Director, Infrastructure & Operations
Support Documentation N/A
Customer Costs Phone (if applicable)
 
Submit Local Number Request

Details

Service ID: 2861
Created
Mon 11/14/22 4:55 PM
Modified
Mon 11/14/22 4:55 PM