Audio Visual Event Support

Overview

The Audio Visual team provides consultation, technical support, maintenance, and installation of audio visual technology across all campus locations.​​​​​​ 

Use this service to request audio visual support for an academic-related event.  All requests will be assessed by the AV team before approval to ensure we can provide the appropriate audio visual support for your event. 

NOTE: Advance notice of a minimum of 5 business days is required. 

IMPORTANT:  It is the responsibility of the event organizer / department to reserve your event space on campus through Room Bookings with a minimum of 1 hour before the event and 1 hour at the end of the event for setup and tear down. Ensure your booking includes the 2 extra hours required. If you require our team to set up before the day of the event, please include this information in the request. 

Information Required

UFV employees can complete the AV Event Support form to request audio visual support for an academic-related event. Please provide the following information when filling out the form: 

  • Event name
  • Event start and end date / time
  • Event organizer name
  • Group / organization
  • Department
  • Event location
  • Audio visual requirements

Instructions

Click on the "Submit AV Event Support Request" button and complete all required fields on the form.

A minimum of 5 days lead time is required. 

Support

Contact the IT Service Desk, or check the ticket status in the Online Portal for updates.

Service Catalogue Entry

 
Service / Service Offering AV Event Support
Service Users UFV Employees
Description Request AV event support for an academic-related event.
Features N/A
Category Audio Visual and Classroom Technology
Sub Category Special Event Support
Supporting Services N/A
Service Owner Manager, Client Technology
Business Owner Director, Client Experience
Authorized Requestors N/A
Request Process Submit the request form with all required fields.  
Approval Requirement/Process N/A
Requirements and Pre-requisites Lead time of at least 5 business days is required.
Turnaround Time for New Requests 5 - 10 business days
Requester Responsibility Enter all required fields on the form.  Provide all necessary details.  
Support Hours IT Service Desk business hours
Hours of Availability/Planned Downtime 24/7
Support Process Contact the IT Service Desk.  Check the status of the ticket in the IT Services Portal.
Support Owner Team Lead, Audio Visual
Support Documentation N/A
Customer Costs N/A
 
Submit AV Event Support Request

Details

Service ID: 2804
Created
Thu 9/29/22 10:28 AM
Modified
Thu 9/29/22 10:28 AM