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Responding to a problem where a student reports that they are getting multiple emails from an incorrect instructor that they are not taking classes with but the email belongs to their current classes. The emails are legitimate but the “from” in the email is incorrect. Students receiving a bounce-back email when emailing their instructor.

Commonly asked questions about email access, email delivery, and spam/phishing.

Guide for students on accessing, setting up UFV student email on their computers, and mobile devices, and includes information on email forwarding not supported, and email name change.

How to delete emails in Shared Mailboxes and prevent emails appearing in the "deleted items" folder of whoever deletes the email.

Guide on deleted emails retention policy in Outlook, and how can one recover emails which fall under the recoverable timeframe of 30 days.

Read this article to find out what to do if an email you sent was blocked, or an email someone sent to you was not received.

Instructions for employees to set up a third-party email client on your personal mobile device to get your UFV  email.

Create, add, and modify an email signature.

Guide on configuring home computer MS Outlook for employee email.

If you receive a suspicious email, forward it to phishreport@ufv.ca and we will investigate.

Instructions to send an email using a shared account in Outlook.

Learn to define spam and phishing as well as the impact they can have. Learn to spot a legitimate email message.

Instructions for employees to fix when a UFV provided mobile device prompts you for a password when accessing email.

Instructions for employees or students on how to add or update a personal email address in myUFV.

To help the UFV community easily identify phishing emails, the Cybersecurity team has added an external email warning. This warning is a visual indicator to help you determine the true source of an email.