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- Knowledge Base
- Cyber Security
- Device Security
Is your device locked down? Read our tips for keeping your smartphone, tablet, or other device secured.
- Knowledge Base
- Hardware
Instructions on how to manually sync UFV device to AO VPN
- Knowledge Base
- Hardware
General guidelines for students on how to handle water-damaged personal devices e.g. laptops, tablets, phones, etc.
- Knowledge Base
- Email
- Employee Email
- Email
Instructions to verify if your UFV provided iPhone is connected to UFV Mobile Device Management (MDM) successfully to synchronize your UFV email and calendar.
- Knowledge Base
- Email
- Employee Email
- Email
Instructions for employees to fix when a UFV provided mobile device prompts you for a password when accessing email.
- Knowledge Base
- Email
- Employee Email
- Email
Instructions for employees to set up a third-party email client on your personal mobile device to get your UFV email.
- Knowledge Base
- Hardware
IT Services support policy for the support services provided for the UFV provided standard or non-standard hardware.
- Knowledge Base
- Telecommunications and Conferencing
- Mobile
Information on purchasing a new mobile device, standard data and roaming plans, and UFV mobile device management.
- Knowledge Base
- Cyber Security
- Device Security
Our tips and tricks for keeping your personal devices locked down and secure.
- Knowledge Base
- FAQs
Instructions for UFV employees to print wirelessly (via web). Applicable for UFV computers, personal devices, MAC and Windows as well as iPhone/Android.
- Knowledge Base
- Microsoft 365 (M365)
- M365 For Students
Guide on login to M365 applications, switching between accounts, and installing M365 applications on a personal device.
- Knowledge Base
- Software
- UFV Computer Labs
Instructions for UFV students to print wirelessly (via web). Applicable for UFV computers, personal devices, MAC and Windows as well as iPhone/Android.
- Knowledge Base
- Email
- Employee Email
- Shared Mailbox / Distribution Lists
Instructions to access shared mailboxes in an exchange online web portal, outlook desktop application, and mobile device.
- Knowledge Base
- Microsoft 365 (M365)
- M365 For Students
Guide for students on accessing, setting up UFV student email on their computers, and mobile devices, and includes information on email forwarding not supported, and email name change.
- Knowledge Base
- Cyber Security
- Account Security
A security key is a device that plugs into a USB port on your computer, and can be used to verify multi factor authentication (MFA) or for passwordless sign in. Use this option if you do not have a mobile device or do not want to use your mobile device.