Compare KB Versions

Summary

Compare to historic versions of a knowledge base article.

Each time an article is published, the system creates a separate, historic version called a Revision.

A Revision allows you to:

The revision page will display the content of the article as it displayed at the time it was saved.

Each table row will display each saved revision of your article with the newest version at the top.

1. Use Edit Article and choose Revisions from the main menu.

2. Click a Revision number link to open and see details.

3. If you choose to restore to that version, use the Restore to this Revision button.

4. Confirm OK.

5. The revision table will now display the restored version of the article as the newest revision at the top of the list.

6. To see the newly published revision, click the article title in the navigation breadcrumb listing.

Use the Compare Revisions button to compare the differences between two versions of an article.

Make note that:

The Compare Revisions button does not appear on the very first version of an article.
The most recent, live version of a page can be compared against all previous revisions.
Some formatting, such as tables, cannot be compared.

1. Click on the revision you want to compare i.e. Revision 3.

2. Click the Compare Revisions button.

3. From the drop-down menu, select the previous revision to compare against.

4. Click Compare.

The page will display the content of the two revisions inline.
Newer content such as text and images will be highlighted in green with underline.
Removed content will be highlighted in red with strikethrough.
Formatted/modified content will be highlighted in blue.
Some formatting, such as tables, may not be able to be compared.

Article ID: 9184

Created

Thu 3/14/24 6:20 PM

Modified

Tue 9/9/25 5:14 PM