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To restore phone settings to the factory default values in the boot program:
- Unplug the phone until it turns off completely.
- While holding down both the volume UP and the volume DOWN arrow keys, plug the phone back in.
- Keep holding the UP and DOWN arrow keys until you see "NETWORK SETTINGS?" on the screen.
- Press NO until "TOOLS AND FEATURES?" appears, then press YES.
- Press NO until "RESTORE DEFAULTS?" shows up, then press YES.
- You'll see "STORE CHANGES?" on the screen. Press YES.
- Your phone will reset to its factory defaults and restart. Once you see the date and time on the display, your phone is ready to use again.
![Click to View Full Image Telephone](https://itservicedesk.ufv.ca/TDPortal/Images/Viewer?fileName=c6212104-ef07-4ee3-9e45-06a1e2c58b99-thumb.jpg&beidInt=5)
This procedure is effective in resolving most common issues. If it proves unsuccessful, please submit a ticket containing your office location, wall data port label, and extension.