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Note: Queue phone agents should not enable call forwarding as it will disrupt queue functionality.
Set call forward
- Lift handset:
- For Local Number Dial *64 and the Forwarding Local.
- For Outside Number Dial *64 and 9 and the Outside Forwarding Number (e.g. *64+9+604-123-4567).
Delete call forward
- Lift handset:
For the softphone, you can ignore the handset. Just dial *64 + 9 + XXX + XXXX to turn on call forwarding, and dial #78 to turn it off. Thanks!