Overview

Call Forwarding allows you to automatically redirect incoming calls to another person, phone number, voicemail, call group, or delegate when you are unavailable. Microsoft Teams also provides options for simultaneous ring and custom call-answering rules. [support.mi...rosoft.com], [support.mi...rosoft.com]

Prerequisites

• Microsoft Teams desktop app installed on Windows
• Active Teams Phone license
• Signed in to Microsoft Teams

Note: If you do not see call forwarding options, your account may not have a Teams Phone license assigned. [support.mi...rosoft.com], [learn.microsoft.com]

Enable Call Forwarding

Step 1: Open Call Settings

1. Open Microsoft Teams.
2. Click the three dots (...) beside your profile picture in the upper-right corner.
3. Select Settings.
4. Click Calls from the left navigation menu. [support.mi...rosoft.com], [support.mi...rosoft.com]

Step 2: Configure Call Forwarding

1. Locate the Call Handling and Forwarding section.
2. Turn on Call Forwarding.
3. Select where you want your calls forwarded. Available options may include:
   • Voicemail
   • Another Phone Number
   • A Specific Contact
   • A Call Group
   • A Delegate [support.mi...rosoft.com], [learn.microsoft.com]

Step 3: Save Your Changes

Once you have selected the forwarding destination, the setting is applied automatically. Incoming calls will now follow the forwarding rule you configured. [support.mi...rosoft.com]

Set Up Simultaneous Ring

Simultaneous Ring allows another number or contact to ring at the same time as your Teams phone.

1. Go to Teams → ... → Settings → Calls.
2. Under Call Handling and Forwarding, select Also ring.
3. Choose:
   • Another Phone Number
   • A Specific Contact
4. Save your changes. [support.mi...rosoft.com]

Forward Calls to Voicemail

If you want all calls sent directly to voicemail:

1. Open Settings → Calls.
2. Under Call Handling and Forwarding, select Forward my calls.
3. Choose Voicemail as the forwarding destination. [support.mi...rosoft.com], [support.mi...rosoft.com]

Disable Call Forwarding

1. Open Teams.
2. Click... → Settings → Calls.
3. Under Call Handling and Forwarding, turn Call Forwarding off.
4. Calls will now ring your Teams client normally. [support.mi...rosoft.com], [support.mi...rosoft.com]

Create a Call Group

A Call Group allows designated coworkers to answer calls on your behalf.

1. Open Settings → Calls.
2. Locate Manage Call Group.
3. Select Add a Call Group.
4. Add the team members you want included.
5. Choose:
   • Ring everyone at once
   • Ring in a specific order [support.mi...rosoft.com]

Note: Call groups can only contain members from your organization. Phone numbers cannot be added directly to a call group. [support.mi...rosoft.com]

Quick Reference

Navigation Path

Teams → ... (Three Dots) → Settings → Calls

Common Tasks