Overview

This article explains how to use voicemail features on a Yealink MP52 Teams phone, including:

• Recognizing voicemail and missed call indicators
• Accessing voicemail
• Listening to voicemail messages
• Deleting voicemail messages
• Returning a call from voicemail
• Changing your voicemail greeting
• Understanding common voicemail features

Information in this article applies to users signed into a personal Teams Phone account.

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Voicemail and Missed Call Indicators

The phone's Power LED provides visual notifications.

LED Status	Meaning
Slow Flashing Red (1 second interval)	New voicemail received or a missed call exists
Fast Flashing Red	Incoming call
Solid Red	Phone is starting up

If you see the power light slowly flashing red, check your voicemail and recent calls.

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Accessing Voicemail

There are two ways to access voicemail:

Method 1 - Using the Message Button

Press the Message button on the phone to access voicemail. The Message key is dedicated to voicemail access.

Method 2 - From the Home Screen

1. From the Home Screen, select Voicemail.
2. The VOICEMAIL screen displays all voicemail messages currently available in your mailbox.

The voicemail list displays:

• Caller information
• Received time
• Message duration

 

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Listen to a Voicemail Message

1. Open the VOICEMAIL screen.
2. Select the voicemail message you want to hear.
3. Playback starts automatically.
4. Select Stop if you want to stop playback.

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Return a Call from Voicemail

You can call a person directly from a voicemail message.

1. Open the VOICEMAIL screen.
2. Select the voicemail message.
3. Select the Call icon.
4. The phone places a call to that person.

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Delete a Voicemail Message

After reviewing a voicemail, you can remove it from your voicemail list.

1. Open the VOICEMAIL screen.
2. Select the voicemail message.
3. Select Delete at the bottom of the screen.
4. When prompted, select Delete again to confirm.

Note: Deleted voicemail messages cannot be recovered from the phone.

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Change Your Voicemail Greeting

Custom voicemail greetings are managed through the Microsoft Teams service.

From Microsoft Teams on Windows

1. Open Microsoft Teams.
2. Select... (More) beside your profile picture.
3. Select Settings.
4. Select Calls.
5. Select Manage Voicemail.
6. Record a new greeting or create a text-to-speech greeting.
7. Save your changes.

The updated greeting will automatically be used by your Teams Phone and Yealink phone.

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Access Voicemail from Multiple Devices

Because voicemail is stored within your Microsoft Teams account, the same voicemail messages can be accessed from:

• Yealink Teams Phone
• Microsoft Teams Desktop App
• Microsoft Teams Web App
• Microsoft Teams Mobile App

Voicemail changes such as deleting messages are synchronized across all devices.

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Common Voicemail Tips

Clear the Blinking Red Light

If the power LED is flashing slowly:

1. Review any missed calls.
2. Listen to new voicemail messages.

The indicator will clear once notifications have been reviewed.

Check Voicemail Quickly

Press the Message button at any time to jump directly to the voicemail screen.

Cannot See Voicemail

Verify that:

• You are signed into the phone successfully.
• Your Teams Phone license is active.
• The phone has a network connection.

 

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Quick Reference

Access Voicemail

Message Button

OR

Home Screen → Voicemail

Listen to Voicemail

Voicemail → Select Message

Delete Voicemail

Voicemail → Select Message → Delete

Change Greeting

Teams App → Settings → Calls → Manage Voicemail

Voicemail Indicator

Slow Flashing Red LED = New Voicemail or Missed Call

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References

• Yealink MP52 Teams Phone User Guide V15.8