Student Quick Start Guide

This article provides information on the most commonly used ITS services and tools by students. To view all of our services, go to the Service catalog and to find answers to all other questions specific to a topic, search our Knowledge base here. The list of the resources for the common ITS services for students:

  1. Microsoft 365 (M365)
  2. UFV Student Email
  3. Blackboard
  4. Student Account Password Reset Or Unlock
  5. Eduroam (Wi-Fi)


1. Microsoft 365 (M365)

UFV students have access to Microsoft 365 including familiar productivity and collaboration tools such as Exchange Online, OneDrive, MS Teams, and Online Productivity Suite applications shown below:

ONLY Eligible students will be provided with an M365 account for Email, MS-Teams, and the MS Productivity Suite.  To be eligible, you must have been registered for a course in the last 3 semesters.

Follow the links below to find more information on Microsoft 365 resources:


2. UFV Student Email

UFV provides email services to students through Exchange Online (a cloud-based service that is part of M365). Exchange Online has replaced the previous student email platform, Zimbra. Exchange Online is a more modern platform that is mobile-friendly and provides enhanced cybersecurity and information protection.

Follow the links below to find more information on UFV Student Email

  • Student Email on M365
    • Guide for students on accessing, setting up UFV student email on their computers, and mobile devices, and includes information on email forwarding not supported, and email name change.
  • Having Issues Accessing Student Email?
    • Provides resolution to the commonly reported incidents on M365 and UFV Student Email.


3. Blackboard

Students can log in to Blackboard/ myClass for Online Courses created by their instructors to access class materials or attend classes, etc. Listed below are some common articles on how to login to Blackboard or resolve any errors logging in.


4. Student Account Password Reset Or Unlock

Students can reset their single sign-on (SSO) password for myUFV, M365 Account, Student email (Outlook), myClass, myFiles, and all other SSO applications (e.g. Zoom, accommodate (Symplicity), career mapping, etc.), using self-service instructions provide in the article listed below:


5. Eduroam (Wi-Fi)

‌‌‌Eduroam is a collaborative network that provides current students, faculty, and staff with fast, secure, and reliable access to wireless services (Wi-Fi) on UFV campuses, as well as at participating institutions in 70 territories worldwide.


Contact the IT Service Desk

If you have further issues, you can contact the IT Service Desk:

  • Incident Contact Form (PREFERRED)
  • Email to (Include student ID and Alternate Email Contact Info)
  • Phone (604-864-4610, toll-free 1-888-504-7441 local 4610)


Article ID: 980
Tue 1/19/21 1:22 PM
Tue 9/7/21 9:03 AM