Overview
Use this service to activate your campus card, request a key, or report a lost card or key.
What to do if you are locked out
Everybody locks their office with their card or key inside at least once. Or you may find yourself on the wrong side of a door with your belongings locked in a conference room or classroom. If you need immediate access to an area, please call security at 1-855-239-7654 (local 7654) and security personnel will assist as soon as possible.
How to arrange ongoing access to a campus area
- If you are new to UFV, first visit the Campus Card office to have your employee ID picture taken. The Campus Card office will send your new card to Security.
- Ask your Dean, Department Head, or supervisor to complete the Key / Card Access form accessible by clicking the "Request Key / Card Access" button. Security will program your card with appropriate access.
- If you already have your employee ID card, Security can program your card access remotely. You do not need to bring your card to Security.
- You'll receive an email with instructions once your request is processed. Your request may take up to seven business days to be completed.
- If you are picking up a physical key, please bring a government or UFV identification with you.
If you lose a key or access card
- Please report a lost or stolen key, campus card, or fob to security immediately.
- Submit a new Key / Card Access request form accessible by clicking the "Request Key / Card Access" button.
Information Required
UFV employees can complete the Key / Card Access form to request activation of your campus card, request a key, or report a lost card or key. Please provide the following information:
- Name
- Employee ID number
- Department
- Campus
- Office number
- Key pick up location
Instructions
Complete all required fields on the Key / Card Access Request form. An approval from your Dean, Department Head, or supervisor is required. The system will send an approval email to the Dean, Department Head, or supervisor annotated in the form. The Dean, Department Head, or supervisor will need to click on the link in the email to approve the request. Once approved, the Security team can then process your request.
Support
For questions about key / card access, email security@ufv.ca or contact the UFV Security Operation Centre at 1-855-239-7654 (local 7654).
Service Catalogue Entry
| Service Name |
Key / Card Access |
| Service Users |
Faculty, Staff, Students |
| Description |
Activate your campus card, request a key, report a lost card or key. |
| Features |
N/A |
| Category |
Campus Access |
| Sub Category |
N/A |
| Supporting Services |
N/A |
| Service Owner |
Manager, Security and Emergency Management |
| Business Owner |
Manager, Security and Emergency Management |
| Authorized Requestors |
Faculty, Staff, Students |
| Request Process |
Complete the Key / Card Access request form via the Safety and Security portal. |
| Approval Requirement/Process |
The Dean, Department Head, or supervisor must approve the access before the Security team can process the request. |
| Requirements and Pre-requisites |
Submitted form must contain all required fields. |
| Turnaround Time for New Requests |
5-7 business days |
| Requester Responsibility |
Requestors are responsible for providing all required information. |
| Support Hours |
Safety and Security business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact security@ufv.ca or call the UFV Security Operation Centre at 1-855-239-7654 (local7654) |
| Support Owner |
Manager, Security and Emergency Management |
| Support Documentation |
N/A |
| Customer Costs |
N/A |